Terms of Service

These Terms of Service ("Terms") govern the provision and use of the AI Booking Assistant service ("Service") provided by the Company.

By subscribing to or using the Service, the client ("Client") confirms acceptance of these Terms, which constitute a legally binding agreement under Bulgarian and European Union law.

1. Scope of the Service

The Service provides AI-powered automation for customer messaging across Facebook Messenger, WhatsApp Business, and Instagram DMs. Depending on your subscription, this includes appointment booking and rescheduling (BookMore), sales conversation and lead capture (ConvertMore), and the full suite combining both (GrowMore). The Service operates based on rules, availability, and knowledge configured by the Client in the dashboard.

2. Business Use

The Service is provided exclusively on a business-to-business (B2B) basis. By using the Service, the Client confirms they act in a professional or commercial capacity.

3. Subscriptions, Fees, and Payments

The Service is offered on a subscription basis. Payments are processed via Stripe. Subscriptions renew automatically unless cancelled prior to the next billing cycle. Fees are non-refundable except where required by law.

4. Electronic Agreement

These Terms are concluded electronically in accordance with applicable Bulgarian and EU legislation. No handwritten signature is required.

5. Acceptable Use

The Client shall not misuse the Service, interfere with its operation, or use it for unlawful purposes.

6. Availability and Disclaimer

The Service is provided "as is" and "as available". Continuous or uninterrupted availability is not guaranteed.

7. Data Protection

Personal data is processed in accordance with GDPR and applicable data protection law. The Client acts as data controller; ReplAI Smart Ltd. acts as data processor. A full Data Processing Agreement (DPA) is incorporated into these Terms and available at replaismart.com/dpa. It governs the processing of end-customer data, including conversation messages, booking details, and sender identifiers.

8. Termination

Either party may terminate the subscription at any time. Access remains active until the end of the paid billing period.

9. Limitation of Liability

Liability is limited to the maximum extent permitted by law and shall not exceed the fees paid by the Client in the preceding three (3) months.

10. Governing Law

These Terms are governed by the laws of the Republic of Bulgaria and applicable EU legislation.

11. Data Processing Agreement

By using the Service, the Client enters into the Data Processing Agreement (DPA) published at replaismart.com/dpa. The DPA governs: (a) the categories of personal data processed; (b) the purposes and legal basis of processing; (c) data retention periods (default 90 days for conversation data); (d) sub-processor authorisations (Supabase, Meta, OpenAI, Stripe, Google); (e) the Client’s right to request deletion of end-customer data; and (f) security and breach notification obligations. In the event of conflict between these Terms and the DPA, the DPA shall prevail with respect to data protection matters. replaismart.com/dpa