Question 1

How long does it take to set up ReplAI?

Accepted Answer

Instantly. Subscribe, configure your knowledge base, test your agent, and go live — all from the dashboard. No waiting, no setup calls.

Question 2

What calendars does ReplAI integrate with?

Accepted Answer

Currently, ReplAI integrates with Google Calendar with real-time synchronization. We're working on adding Microsoft Outlook and Apple Calendar support soon.

Question 3

Do I need any technical skills to set up ReplAI?

Accepted Answer

None at all. The dashboard guides you through every step. Connect your calendar, add your services, and launch — all self-service.

Question 4

Is my customer data secure?

Accepted Answer

Yes. We use enterprise-grade encryption (TLS/SSL) for all data transmission and follow security best practices. We're GDPR compliant and never share your data with third parties.

Question 5

How does ReplAI reduce no-shows?

Accepted Answer

Growth and Scale plans include automated SMS and email reminders (coming soon). Customers can also easily reschedule if they can't make their appointment, reducing last-minute cancellations.

Question 6

Can I customize the booking experience?

Accepted Answer

Yes! Growth and Scale plans allow you to customize bot personas (casual, professional, clinical), language/dialect, emoji usage, and booking workflows to match your brand.

Question 7

What happens if a customer needs help the AI can't provide?

Accepted Answer

The AI handles booking, product inquiries, and sales conversations. For questions it can't answer, it uses your configured handover mode — immediate transfer, after qualification, or on customer request — to connect with your team.

Question 8

Does ReplAI work for retail and e-commerce businesses?

Accepted Answer

Yes! ReplAI supports product catalogs, AI-powered product recommendations, and order capture through messaging. Your AI agent browses your catalog, answers pricing questions, and captures orders — Growth tier and above.

Question 9

How does the Knowledge Base work?

Accepted Answer

You can import business knowledge by pasting a website URL (we scrape and classify the content) or uploading files. The AI uses this knowledge to answer customer questions accurately, with a review step before anything goes live.

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