Question 1

How long does it take to set up ReplAI?

Accepted Answer

Setup is self-service in the dashboard: subscribe, configure your knowledge base, test your agent, and publish when ready. Channel-provider approvals can affect timing.

Question 2

What calendars does ReplAI integrate with?

Accepted Answer

ReplAI Smart currently integrates with Google Calendar for availability checks and booking updates. Verify the calendar connection and workflow during your trial.

Question 3

Do I need any technical skills to set up ReplAI?

Accepted Answer

No technical skills are required. The dashboard guides you through each step: connect your calendar, add your services, test the agent, and publish when ready.

Question 4

Is my customer data secure?

Accepted Answer

Data is transmitted over HTTPS/TLS. Our Privacy Policy and DPA describe processing roles, subprocessors, retention, and the controls customers should configure for their use case.

Question 5

How does ReplAI reduce no-shows?

Accepted Answer

BookMore can send confirmations and reminders through the configured booking workflow and give customers a clear rescheduling path. Test the exact channels and timing your business needs before publishing.

Question 6

Can I customize the booking experience?

Accepted Answer

Growth and Scale plans let you configure agent persona, language or dialect, emoji usage, and booking workflows to suit your brand.

Question 7

What happens if a customer needs help the AI can't provide?

Accepted Answer

The AI handles booking, product inquiries, and sales conversations. For questions it cannot answer, it uses your configured handover mode — immediate transfer, after qualification, or on customer request — to connect with your team.

Question 8

Does ReplAI work for retail and e-commerce businesses?

Accepted Answer

ReplAI supports product catalogs, AI-powered product recommendations, and order capture through messaging. The agent can browse your catalog, answer pricing questions, and capture orders on Growth tier and above.

Question 9

How does the Knowledge Base work?

Accepted Answer

You can import business knowledge from a website URL or uploaded files. The AI uses this material to answer customer questions, with a review step before anything goes live.

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